Here are the answers to the most frequently asked questions about Thoroughbred Payments. For any other queries or questions, please do not hesitate to contact us.


What is Thoroughbred Payments?

With Thoroughbred Payments, trainers, stud farms, service providers and other merchants can accept payments by credit card, debit card & bank account. Payments can be made by various payment methods and clients can earn credit card reward points and other benefits. If you are a industry provider wanting to know more, contact us.

Will I have to cancel how I currently make payments?

Yes. Once you submit a Registration Form, you need to make the necessary arrangements to terminate any other payment authorities you may have set up prior to registering with Thoroughbred Payments.

Can I pay my fees to my Trainer or other provider by Thoroughbred Payments?

Thoroughbred Payments is suitable for all trainers, stud farms, service providers and other merchants and payments can be made to any merchants set up to use Thoroughbred Payments. Contact us if you would like to refer your merchant to be set up with Thoroughbred Payments.

Can I make payments with Thoroughbred Payments from my cheque or savings account?

Yes – in addition to Credit/Debit Card payments, Bank account payments can also be made to merchants set up with Thoroughbred Payments. All payment methods available will be displayed on your online registration form when you set up your fee payments.

What is the easiest way to make payments?

‘SchedulePay’ is the easiest way to pay – your merchant will send you an invoice as usual and then process payments with your nominated account when they are due. Thoroughbred Payments enables payments by credit card, debit card or bank account.

Does Thoroughbred Payments automatically deduct payments?

Only if you selected ‘AutoPay’, Thoroughbred Payments will automatically pay your fees when they’re due. If your merchant is setup with ‘SchedulePay’, the merchant will deduct the payments on a regular basis and you will also have the option to receive a payment confirmation by SMS or email.

Can I split my fees payment with another person?

Yes. If you aren’t the only one paying your payments it is possible to split them. Each person will need to register with Thoroughbred Payments. When payments are sent to the nominated merchant, they will be able to see that multiple payments have been made and by whom.

How long after my payment has been made will my merchant receive my fees?

Thoroughbred Payments forward payments to merchants on the next business day after the payments clear. All payments made after 4.30pm AEST will be processed by banks the following banking day.

How do I know if my fee has been paid?

You can login to the website and check your payment history at any time. With ‘SchedulePay’, you can choose to receive an SMS or email confirmation when a payment is processed. With ‘AutoPay’ payments, you can assume your fee has been paid unless you receive notification from Thoroughbred Payments.

Can I make payments immediately to my Merchant?

You can make any initial or one-off payments such as these with your credit/ debit card direct to your Merchant using WebPay. A merchant can log on to the website and process these one off payments. For recurring payments, you should then complete a client registration form to enable easier payment processing.

Will I receive login details when I set up my payments with Thoroughbred Payments?

With Thoroughbred Payments your login number and details will be sent to you via email as soon as your payments are set-up.


What are the benefits to me of using Thoroughbred Payments?

Easy & Convenient Payment Options
Pay By Bank Account, Credit Card or Debit Card
Save Time & Hassle – Enjoy Peace Of Mind
Opt in to receive FREE Email/SMS Confirmations
Earn Points & Extra Benefits – Pay By Credit Card
Make horse racing payments the same way you pay other bills

For more details about the many Trainer or other service provider benefits, refer to Trainers & Stud Farms Benefits. For more details about the many owner benefits, refer to Customer Benefits.

Customer Benefits

“I don’t have to worry about payments. Everything is Automatic. On top of that I also get reward points every time I pay”.

Maureen Thornett

Benefits to your customers

Save time and hassle

By paying online they avoid writing cheques and stamping envelopes. They save money on postage. They believe it is more secure than mail.
They save even more time if the payment happens automatically.

Earn credit card reward points

Using their credit card is the profitable way to pay. The value of reward points is 5%. If a consumer spends $200K they earn 200K points which gives them a return business class flight from Sydney to Los Angeles. This is valued at $10,000 or 5% of the $200K.

Up to 55 days interest free with their credit card

Valued at 1.25%

Low credit card and bank processing fees

Thoroughbred Payments is the cheapest way to pay.

Multiple payment options

All cards and bank account.

Payment methods

SMS/email confirmation

Choose to receive a confirmation when an automatic payment is processed.
Reassurance messages when payments are made.

Change of Details

What do I do if I want to change my payment method?

Simply login and update your details or contact your merchant.

Cancellation, Late and Rejected Payments

What do I do if I want to stop paying my fee with Thoroughbred Payments?

Simply contact your merchant.

What happens if a payment through Thoroughbred Payments is rejected?

If a payment is rejected for any reason, you will receive a message advising you to contact Thoroughbred Payments to organise your payment. Before you do, check with your bank to ensure that everything is in order.

What happens if my credit card has expired?

Simply contact your merchant or login and update your details.

What happens if I lose my credit card or I get a new one, resulting in a new card number?

Simply contact your merchant or login and update your details.